Statement: With the ongoing situation regarding the spread of Coronavirus, we have been looking at how we can protect both ourselves and you, when our staff arrive at your property we will ask:
If we can leave the salt at your preferred location, outside your home.
If you prefer us to wear a mask while at your property.
You respect the 2 metre distance, as advised by the government.
During the unprecedented situation, there may be an increase in delivery times.
See a map below showing our delivery areas. If your delivery area does not appear on the map above, please don't worry, simply contact Friendly Water on 01932 245 200 and we will be glad to offer a quote for your requirements.
How to add salt to your water softener
Salt must be added regularly to the water softener system. The salt in the softener acts like a sponge to hold the minerals and metals, such as calcium, magnesium and iron and make the water soft. The process is accomplished by filtering the water through salt in the brine tank.
It is advisable to keep the salt level at half-full in order to have a steady and reliable performance. The salt container should be checked regularly, at least once a month. The more water is used, the more salt is needed.
Always clean out the brine container before adding salt to it.
Check the float system and make sure it is working properly to let water into the tank when needed.
We recommend to use a special filter if your water has a high level of iron. The reason being is that iron-eliminating additives are only effective in water that contains up to 2 ppm of iron (parts per million). If the level of iron in your water is higher than that - the filter should be used or additional products added to fight iron.
Before adding new salt - break any old masses of salt that have been formed by using a stick. The formation of the masses can be prevented by adding fewer salt to the tank in the future.
This was a great company to deal with! The installer was excellent, explaining the options clearly and patiently, so we were able to choose the solution that was best for us. He worked very quickly and we are very happy with the installation. The sales advisor was also very helpful and was very prompt in answering queries before the installation.