Ask the Experts

Here is your opportunity to ask the experts any questions big or small (there is no such thing as a silly question) related to water treatment.

We cannot emphasise enough the importance of having the right information about water softeners in order for you to make an informed decision. You can therefore trust that our experts will be able to give you that information on an unbiased basis. If ever you have a problem with the quality of water in your property you need Peter Hines and Carl Coleman of Friendly Water as your solution provider. Here’s why…

Ask Your Question


Previous Questions

Q:

Hi, i need buy a kind of filter to be attached to shower. I am face problems because the hard water

Erik

Q:

Hello, I desire to subscribe for this blog to obtain most recent updates, thus where can i do it please help. eabfkgkfbdgeeged

John

Q:

I am having a new kitchen installed and thinking of buying a water softener, require general advice as to which one!

Sue Kristoffersen

Q:

Hi. We live in a hard-water area (Gloucestershire), and our boiler installer has recommended that we get a softener (the Hague 7180). I don't really have any feel for how often the salt will need to be topped up. Is a 25kg bag likely to last for a week, or a month, or 6 months... We have tried a test-strip and it showed 425ppm. If the salt use is high, can the unit be run to use less salt, and produce nearly-soft water, rather than using lots of salt to produce very soft water? Thanks Dave

Dave Nutter

Q:

How do I alter my clock setting on a Harvey kinetic old style black dial now coming on at2 pm not am

Derek roberts

Q:

I have had water softner installed 1 month ago and now I am having an urticarial skin problem . I am allergic to nitrites in bacon. could the two be related?

Dr Pradip Rana

Q:

Hi - Where can the softners be located?

Matt Price

Q:

Hi, can you recommend a small compact combi boiler or brand that is fully recommended for soft water houses?

AB

Q:

Hi, the stopcock from our rising main is on an internal wall in the hallway and not easily connectable to the kitchen sink and waste etc (we dont want to dig up the floor). Does this mean that we cannot have a water softener unit installed? Can the stopcock be relocated by a plumber? Would appreciate your advice, thanks

Rebecca, W-o-T

A:

​In complicated situations like this, we always recommed that a survey is undertaken. However, the waste from the water softener can often be fished under floors or run up to a point where waste is available. In the case of the drinking water, we often fit a purifier/filter that will remove all the sodium the water softener has added, thereby giving the best quality drinking water available.

Answered by Carl Coleman

Q:

Can a Hague Maximiser be fitted in a cabinet outside the house, assuming all external mains power regulations are met?

Robert B

A:

Yes, absolutely, we fit many water softeners in frost protection outside cabinets. Indeed, we have a premade timber cabinet, made for these purposes, the cost is £80.

Answered by Carl Coleman

Q:

can garden tap be connected to softened water

Del

A:

Yes, absolutely, however, you can use the bypass valve at the water softener to enable hard water if necessary.

Answered by Carl Coleman

Q:

Dear Sirs Dera Sirs We have had a water softner purchased from yourselves, for a number of years and have had no problems at all....but today it is making a strange sound and the salt despenser is full of water and seems to be filling up constantly ? ( Regen Aqua Dial - Prismertec Water Softner ) There is also an 'ERR' message on the reader. Could you please advise if it would now be faulty or there is a simple solution, like a blockage, filter problem etc ? Thanks and Regards

Russ Williams ( Hurst Road )

Q:

Good Morning, we have 3 rental properties with combi boilers - glow-worm, baxi and a vailliant. the properties are in very hard water areas (Hook, Hampshire) and we are looking for water softeners to prolong the life of these boilers, bearing in mind we are reliant on tenants attending to the salt. what is the best easiest and cheapest solution for us please - and do you do supply re-conditioned ones at all many thanks for your help

Jennifer

A:

Hi Jennifer,

What we normally do in this situation is to do site surveys and discuss with you all options available. One solution that might suit is that it maybe possible to put the water softeners outside in a suitable frost protection cabinet. This will depend on the water mains location within the property, this would enable salt top up without having to gain access to the property. Larger and more efficient equipment will also reduce the need for salt top up although typically this type of equipment will not normally be the cheapest in initial cost but whole of life cost will be lower, please call our head office on 01932245200if you would like to arrange a survey.

Kind Regards

Peter

Answered by Peter Hines

Q:

You installed a Hague 400 Maximiser in July. Should I have altered a time clock for the end of Summer Time? Last night's regeneration process was very loud in the hour from midnight to 1am with the actual backwash etc happening at 1am. A bath was run at 11.20pm would this have affected it in some way?

Melvyn

A:

Hi Melvyn,

Yes of course you change the timings, this can be under settings or please refer to your customer manual for assistance. This will change the regeneration time until 2am. The bath being run should not have had any impact on the sound or backwash and will just be coincidence. The noise level is not normally obtrusive and if it is it may be worth considering a Pressure limiting valve. This will reduce noise and reduce wear and tear from water pressure.

Kind Regards

Peter

Answered by Peter Hines

Q:

We purchased our house with a water softener and filter already installed which you maintain for us. I just have a few questions though. 1) My baby recently started taking some formula milk. Infant formula milk powder states it should not be made up with artificially softened water. Does my filtered water come directly from the mains or following the softener? If the latter - can it be used to make up infant formula? 2) Does the softening and filtration process remove fluoride from the tap water? Many thanks Emma

Emma

A:

Afternoon Emma,

Softening the water in all except the very hardest waters in the UK, for example some areas of Suffolk, will result in water that is considered “wholesome”, and which meets the European standards for drinking water.

The threshold of sodium in water is set at 200mg per litre. Should a water supply company such as Thames Water decide to soften the water at source using an Ion exchange, sodium regenerated water softener then the resulting water would also be safe and “wholesome”, as defined by the World Health Organisation. If your baby feed manufacturer is calling for a standard of water higher than the legislation then I am afraid you will need to ask them for further advice.

The filtered water in your home would normally be supplied from either a Hard water supply or alternatively may be softened water which has subsequently been purified. For clarification on which system you have please call us on 01932 245200 and we will check your records to determine which system you have.

Regards

Peter

Answered by Peter Hines

Q:

If you have a water softener fitted to your mains supply, is it safe to drink the water from the tap?

Sally

A:

Dear Sally,

In short yes, however there is a flavour based standard for drinking water which is 200mg per litre for sodium this means that if your feed water exceeds 435mg per litre of hardness then the softened water would not be considered wholesome for drinking, don’t forget to include the naturally occurring sodium when doing this calculation. For information on your water hardness and naturally occurring sodium levels in your area, please visit the page on our website http://friendlywater.co.uk/how-hard-is-my-water this will link to your water supplier.

Having said all of that there is a slight flavour difference between soft and hard water and where ever possible we recommend the use of a separate tap to give you the choice.

I hope this helps.

Regards

Peter.

Answered by Peter Hines

Q:

Hi, Can I buy spare parts for a Kinetico Softner, I'm looking for the section that connects to the tank and the Kinetico Head I think that is the item between Level 5 and the tank? Regards Dion

Dion

A:

Hello Dion,

Thank you for your enquiry, the answer is yes you can.

The part you are looking for is called the main base assembly, you will need the seal 8633 as well as the base O ring 8925 and an upper distributor.

Please call us if you would like us to order these items.

Regards

Answered by Peter Hines

Q:

Hi I am soon to move into a house that has mains pressure hot and cold water using a BailerMate II heat store. What water softener would you recommend please?

Mick

A:

Hi Mick,

The Boilermate thermal storage system is a direct connected mains plumbing system and as such, will be very susceptible to variations and restrictions in flow and pressure. The best product range for these characteristics is the Hague range of water softeners the best model for you will depend on family size, and usage, please refer to our comparison review page for more information.

Regards

Answered by Peter Hines

Q:

Please can you explain why the comparison shows the Harvey HV3 as not suitable for mains fed systems? I have a Gledhill Boilermate 2 and believe it is mains fed. Thank you.

Chris Lion

A:

The Harvey HV3 water softener is non-electric and the regeneration process is triggered by water flow, when this water softener regenerates one of the two tanks which is providing the softened water is taken off line and demands water for regeneration. This process significantly impacts the amount of water available for your use in the home and requires a minimum dynamic pressure of 0.7 bar (10psi). It is therefore in our opinion not well suited to a mains fed plumbing system.

Regards

Answered by Peter Hines

Q:

I am trying to solve a problem with deposits on various surfaces including glass, ceramic tile, marble and metals. Water used in our area includes water from a bore mixed with the public water supply. water tests reveal that the water is not very "hard" in the sense of lime / calcium which can cause scaling. However tests do reveal the presence of nitrates which have are probably present after years of intensive agriculture (fertilisers) in the area. The lab is of the view that the deposit may be caused by Calcium Fluoride or Calcium Sulphate and that the latter is insoluble. I have tried every proprietary household cleaner and descaler I can find and also household abrasive cleaning products. I have also tried various acids directly such as Hydrochloric, Muriatic etc. All to no avail. Is there anything that one could try to address the problem? Preferably something that one could formulate at home. Further what sort of filter could remove such matter to prevent recurrence in the future? I do not want to fit a brine softener. Thank you

Laurence

A:

​Hi Lawrence,

I am sorry I am unable to answer your question, I would think the test lab who carried out the water testing would be best suited to advise. I can suggest that Autosol cream polish, available from most car spare shops is excellent at removing marks from chrome metal work.

If you have a full water analysis we maybe able to provide some treatment options.

Regards.

Answered by Peter Hines